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Returns

Returns Policy

You may return new, unopened items in sellable conditions within seven days of delivery to receive a full refund. You will also be compensated for return shipping costs if you received incorrect or defective items.

To return an item, simply login to your account, view the order using the "Complete Orders" link under the "My Account" menu and click the "Return Item(s)” button. We will notify you via email once we have received and processed the returned item and refunded your money. You should receive your refund within two – four weeks.

For enquiries please email us customercare@natureandthecity.com.hk

 


 

About Us

At Nature and the City our range of harsh chemicals-free products is the perfect antidote to your busy life, restoring your skin’s health and improving overall well-being. It’s time to leave the city and get back to nature! We are also the exclusive distributor of ECO Tan and ECO by Sonya in Hong Kong.

customercare@natureandthecity.com.hk

Visit our Store

Come to Sparadise for an
instore consultation

3-4/F 60 Wellington Street
Central
Hong Kong

FREE DELIVERY
ON ORDERS OVER
HKD500 IN HK.


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